Return Policy

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return in the form of store credit. We do not offer monetary refunds. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return for exchange or store credit, click here. To start a manual return for exchange or store credit, you can contact us at customerservice@richehippie.com.  

If your return is accepted, we will send you a E-Gift Card within 2 - 3 Business days (excluding weekends and holidays).

Please note that Items sent back to us WITHOUT first requesting a return will not be accepted. We are not responsible for the return shipping should you opt out of Redo. It is recommended to request tracking for your return order.

 

Store Credit

Store credit will be issued in the form of an E-Gift Card within 2 - 3 business days of receiving your return. Please check your email to ensure delivery is prompt. Should you not find it in your email, please check the junk or spam mail. If you still can not locate your store credit please contact us at customerservice@richehippie.com

 

Shipping

Please note we are not responsible for any packages lost or missing in the shipping process. All purchases are shipped through USPS or UPS. All purchases are given a tracking number for customers to track their order delivery date. We process all orders within 2 - 3 business days and does not include the shipping time. 

 

Orders

Once your order is complete we can not alter the order in any way. Discounts can not be applied to orders that were placed. We also can not cancel orders once they are placed. We can not edit a shipping address once the item is placed. Should you need to reroute your order we recommend reaching out to the following carriers:

https://www.usps.com/

https://www.ups.com/us/en/Home.page

 

In Store Pick Up 

You can skip the shipping fees with free local pickup at the Stillwater location.  After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.  Our in-store pickup hours are Monday through Saturday 10am - 6pm and Sunday 11am - 4pm. Please have your order confirmation email with you when you come.

 

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or the wrong item, so we can make it right. Our team checks and logs all items for any damages or defective areas before shipping. Should we of made an error on our end please refer to the following instructions. Damages and Issues will be responded to within 2 - 3 business days (excluding weekends and holidays).

• Damages must be emailed to  customerservice@richehippie.com prior to wearing the garment. Tags must still be attached. 
• All reports must be made within 3 days of receiving your garment or it will not be accepted.
• Please contact us immediately at  customerservice@richehippie.com with the order number in the subject line. Please provide us with a picture of the damaged/defective area or incorrect item and include your first and last name.

Certain types of items cannot be returned like Health + Beauty products, Swim + Intimates, and all SALE items. All seasonal + Holiday items are a final sale. Accessories + Eyewear are a final sale. All jewelry Fine or Fashion are final sale. Any item that was purchased with a discount code is considered final sale. Gift cards are a final sale. 

 

Exchanges

Due to the limited quantity of inventory, we do not offer direct exchanges. We cannot guarantee that the item you are trying to exchange will be available upon processing your return. The fastest way to ensure you get the item that you want, is to return the item you have and place a new order for the item you are wanting. We do not hold items for exchanges. Once the return is accepted we will send you an E-Gift Card to use for your next purchase. 

 

Refunds

Please allow 2 - 3 business days for processing your store credit from our warehouse (excluding weekends and holidays). Once your return is processed your store credit will be sent in the form of an E-Gift Card. It will be emailed with the associated email from the order that was provided at checkout. If you do not see your store credit in your inbox we recommend checking your spam folder. Please keep your return tracking information on hand to reference when it is received. If you haven't received a store credit within our time frame please email us at customerservice@richehippie.com. Please include your order number in the subject line and your first and last name in the email. We do not offer monetary refunds. 

You can always contact us for any return questions at customerservice@richehippie.com